Terms of Sale

Last updated October 9, 2026

These terms apply to quotes, proofs and orders for printing, promotional products, apparel, kits and related design work from Brava Group LLC, a Georgia limited liability company ("Brava," "we," "us"). By approving a quote or proof, or by paying for an order, you agree to them, so please read them before you approve.

The short version

• Nothing is ordered until you approve a written quote and a proof.
• Your quote shows the price before you commit. Shipping and sales tax are listed separately, and shipping may be an estimate until the final freight cost is known.
• Check your proof carefully. We produce what you approve.
• Production usually takes 5 to 15 business days after proof approval. A delivery date is firm only when we confirm it in writing.
• Items are made to order, so they cannot be returned once production has started. If anything arrives damaged, defective or different from your approved proof, email us within 10 days with photos and we will reprint or replace the affected items, or refund them if a replacement is not possible.
• You can cancel at no charge before you approve the proof.

This summary is here to help. The full terms below are what apply.

What these terms cover

These terms apply however you reach us, whether through our website forms, by email or by text, and they work together with your written quote or invoice. Design and layout work for a print or promotional order is covered by these terms. If documents conflict, this order applies:

• First, a separate written agreement signed by you and Brava, for the work it covers.
• Second, your written quote or invoice, for that order.
• Third, these Terms of Sale.

Strategy, research and creative services, such as consumer research, brand and creative strategy, campaigns and measurement, are provided only under a separate written proposal or agreement, and that document governs that work. If that work includes printing or products, these terms apply to those items unless the agreement says otherwise. Use of our website is covered by our Terms of Use, and our Privacy Policy explains how we handle personal information.

You are welcome to send a purchase order or use a vendor portal for your records and billing. Terms printed in those forms that differ from or add to these terms do not apply unless Brava agrees to them in a signed document.

If you order for an organization, you confirm that you are authorized to place the order for it, and "you" in the rest of these terms means that organization. If you order for yourself, you must be at least 18 years old.

Quotes

We quote every order in writing, usually by email. Prices are in US dollars. Your quote shows the price of the items, decoration and setup, plus any other charges that apply, such as design or layout work, rush service, color matching, samples or an exact-quantity guarantee. If a charge cannot be priced yet, such as design work you ask for after we quote, we confirm it with you in writing before we do the work.

Shipping and handling and sales tax are listed separately from the price of the items. If the final shipping cost is not known when we quote, your quote shows an estimate or tells you that shipping will be added, and your invoice shows the final charge. Sales tax may also be estimated until we confirm the delivery address and any exemption.

Quotes are valid for 30 days unless the quote says otherwise. A quote is based on the item, quantity, decoration, delivery date and delivery address you gave us, so changing any of these can change the price.

Our products come from outside suppliers. Their stock can change at any time, and their prices can change after your quote expires, including because of new tariffs or duties. If an item becomes unavailable, or a price changes after your quote expires, we will tell you and confirm any change with you before ordering. You can accept the change, choose a substitute, or cancel the affected items at no charge.

If we find a mistake in a quote or invoice, such as a wrong price or quantity, we will tell you and correct it. If the correction raises the price of an order you already approved, you can accept the corrected price or cancel the affected items for a full refund of anything you paid for them.

Orders and acceptance

A request through our website, by email or by text is not an order, and asking for ideas or a quote does not commit you to anything. Your order exists when all of these are true:

• you have approved the quote;
• you have approved the proof for any printed or decorated item; and
• any payment your quote requires has been received, or we have agreed to bill your organization by invoice.

An approval sent by email, or by another written message we agree to use, counts as your signed, written approval. We may send quotes, proofs, invoices and notices about your order by email.

We may decline any request or order, for example when we cannot source an item, cannot meet a date, or will not reproduce certain content. If we decline after you have paid, we will refund what you paid.

Design and layout work

If you ask us for a layout or design, or ask us to prepare or fix your files, we confirm the design work and its price with you in writing before we start. We send a proof and make changes until it is right. If you ask for a new direction after we have started, or for changes after you approve a proof, we will tell you about any added cost or time before we do the work.

If you send print-ready files, please follow the file specifications we give you. If a file will not print well, for example because of low resolution, missing fonts or the wrong size, we will tell you before production and quote any fix before we make it.

Your logos, text and other materials stay yours. If you will need editable design files, or need to own a design we create for you, please tell us before we start, so your quote can say what you will receive and on what terms. Fonts, stock images and other third-party elements remain subject to their own licenses.

We may use design tools with AI-assisted features, for example to create product mockups, and we review every proof before we send it to you. Material generated by AI may not be protected by copyright, which is one more reason to tell us at the start if you need to own a new design.

Proofs and approval

We send a digital proof for every printed or decorated order, and production begins only after you approve it. For promotional products, the proof is usually a virtual proof: a digital image showing the wording, size, placement and colors of your decoration on the item. It is not a photo of the finished product, and the item shown may be a supplier or illustrated image.

Please check every proof carefully, including spelling, names, phone numbers, dates, any printed prices, sizes, placement, quantities, and the colors of both your decoration and the item. Your approval confirms that the proof is correct. We are responsible for producing your order to match the approved proof, but not for errors that appear in a proof you approved. If your organization needs legal, compliance or brand review of the content, please complete it before you approve.

Changes after approval may add cost or time, and some changes are not possible once production has started.

Color, samples and product variation

• Colors look different on every screen, and different materials and decoration methods take ink and thread differently. Finished colors can vary slightly from the proof and from earlier orders.
• If an exact color is critical, ask for a PMS color match before you approve. Many suppliers offer one, often for an extra charge that we show on your quote. Even a PMS match can vary slightly by material, decoration method and production run.
• Natural materials such as wood, leather and cotton vary in grain, texture and tone, and decoration size and placement can vary slightly from item to item.
• Blank product samples are often available, and some suppliers can make a pre-production sample with your decoration. Any cost, and any extra time a sample adds, is shown on your quote.

Your artwork and content

You confirm that you own, or have permission to use, every logo, trademark, image, photo, font and piece of text you send us or ask us to use, and that reproducing it will not break the law or violate anyone's rights. Some marks, such as those of sports teams, schools or other companies, need a license to reproduce, and we may ask to see your permission first. Checking the rights in material you send us or ask us to use is your responsibility, even when we help with the design. We may decline to reproduce content that we believe infringes someone's rights or breaks the law.

You are responsible for the accuracy and legality of the content you supply or approve, including any health, safety or product claims and any disclosures your organization or industry requires.

To the extent the law allows, you agree to cover Brava's losses and reasonable costs, including reasonable legal fees, from any claim that artwork or content you supplied, or that we used at your direction, infringes someone else's rights or breaks the law. We will tell you promptly about any such claim.

Items for children

If any item is meant for children 12 and under, please tell us before you approve the quote. Children's products must meet federal safety rules, and we will ask our suppliers for the children's product certificates and test reports that apply to those items.

Production time and rush orders

Production usually takes 5 to 15 business days after you approve the proof (and make any required payment), depending on the product. Shipping time is added to that. Business days are Monday through Friday, not counting holidays.

Production times on our website and in quotes are estimates. If you need your order by a certain date, tell us when you ask for a quote. A date is a firm in-hand date only when we confirm it to you in writing, and it depends on your approving the proof and making any required payment by the deadline we give you.

Rush service is available on many items for an added charge, which is shown on your quote. Not every item can be rushed, and we will tell you before you approve whether a rush date can be met.

Delays

Our suppliers, printers and carriers sometimes run late. If we learn that your order will miss the in-hand date we confirmed, or will not ship within the time stated on your quote, we will tell you promptly and give you a revised date. You can then agree to the new date or cancel the delayed items. If you cancel, we will promptly refund what you paid for those items, or remove them from your invoice if you have not paid yet.

If a delay comes from late proof approval, late payment, changes you request or problems with files you supplied, the date moves to allow for it, and the cancellation option in this section does not apply.

Quantities

Custom production can result in small variations in the final count. Unless we agree otherwise in writing, the quantity delivered may be up to 5% more or less than the quantity ordered, and we bill for the actual quantity delivered, never for more than 5% over the quantity you ordered. If you need an exact quantity, tell us before you approve the quote. Many suppliers can guarantee an exact count, sometimes for an extra charge that we show on your quote. If we deliver more than 5% fewer items than you ordered, we will make up the difference or refund or credit you for the missing items.

Shipping and delivery

We ship within the United States, and packages ship with tracking. Your order may ship directly from the supplier or printer that made it, and an order with several items may arrive in more than one shipment. We send you tracking information when it is available.

When your order includes kits or shipments to individual recipients, you provide the recipient names and addresses. Please make sure they are complete and correct. If an item is returned or misdelivered because an address was wrong or incomplete, we will work with you to send it again, and the cost of reshipping may be charged to you.

For mailings sent through the US Postal Service, postage is shown on your quote. Once a mailing is handed to the Postal Service, delivery timing is outside our control.

Title and risk of loss

Ownership of the products (title) and the risk of loss pass to you when your order is handed to the carrier for delivery to you or your recipients. If we deliver an order ourselves, they pass to you when we deliver it.

This does not change our promise under "Inspection and claims": if items arrive damaged, tell us within 10 days and we will reprint or replace them, or refund them if a replacement is not possible. If a shipment is lost in transit, tell us as soon as tracking shows a problem. We will file and manage the claim with the carrier or supplier for you and work to have the items replaced or their value recovered for you.

Inspection and claims

Please inspect your order as soon as it arrives. If anything arrives damaged, defective or different from the proof you approved, or the count is short by more than the variance above, email hello@orderbrava.com within 10 days of delivery. Please include your quote or invoice number, a short description of the problem and photos. Keep the items and packaging until we resolve the claim. If we need any items sent back, we will arrange and pay for the return.

Once we confirm the problem, we will reprint or replace the affected items at no cost to you, or refund them if a replacement is not possible.

Returns and refunds

Every Brava product is made to order with your artwork, so items cannot be returned for a refund once you have approved the proof and production has started. The exceptions are the claims described under "Inspection and claims" and the refunds described under "Quotes," "Delays" and "Cancellations and changes." Refunds go back to your original payment method or, if you prefer, become a credit toward a future order. If you have not paid yet, we adjust your invoice instead.

Cancellations and changes

• Before you approve the proof, you can cancel at no charge.
• After you approve the proof, we may place your order with our suppliers right away. If you cancel then, we will ask them to stop, and you pay only for materials, work and supplier charges already incurred that cannot be cancelled. We will itemize them for you.
• Once an order has been produced or shipped, it cannot be cancelled, except as described under "Delays."

Please send cancellations and changes by email to hello@orderbrava.com so we both have them in writing. A cancellation takes effect when we receive it.

Payment

Payment is due as stated on your quote or invoice, including any deposit or prepayment we require before we order. Approved organizations may pay by invoice on the terms shown on the invoice.

We accept:

• credit and debit cards, through our payment processor (we never see or store your full card number);
• ACH bank transfer;
• domestic wire transfer; and
• checks (email us for mailing instructions).

Please include your invoice number with every payment and send remittance details to hello@orderbrava.com. Never send card numbers by email, by text or through our website forms. If you ever receive a message saying that Brava's bank or payment details have changed, please confirm it with us using contact details you already have before you send money.

If you think an invoice is wrong, please tell us before the due date so we can correct it. If an invoice becomes past due, we may pause work and shipments on your other open orders until it is paid, and we may change or withdraw invoice terms for future orders.

Sales tax

We collect sales tax in Georgia and in any other state where we are required to. Tax is based on where the items are delivered and may apply to related charges, such as shipping, setup and design, when state law treats them as taxable. Tax is shown as a separate line, and your invoice shows the final amount.

If your organization is exempt from sales tax, or you are buying for resale, please send a valid exemption or resale certificate before we invoice. Without one, we charge sales tax. If a valid certificate arrives after we invoice, we will correct the invoice, or refund or credit the tax where the law allows. If we do not collect tax on a delivery outside Georgia, you may owe use tax to your state.

Our limited warranty

Brava gives you this limited warranty: when delivered, the products we sell you will match your approved proof, within the color, placement and quantity variances described in these terms, and will be free from damage and from defects in materials and workmanship. If they are not, and you tell us within 10 days of delivery as described under "Inspection and claims," we will reprint or replace the affected items, or refund them if a replacement is not possible. That is your remedy under this limited warranty.

Some products also come with the manufacturer's own warranty. We pass those warranties through to you and will help you make a claim, but they are the manufacturer's promises, not Brava's.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Disclaimer of other warranties

Except for the limited warranty above and any manufacturer warranty we pass through, and to the fullest extent the law allows, Brava provides products and related design work without any other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Product images and descriptions on our website are illustrations, and your approved proof is what we produce to match.

This section does not remove any implied warranty that the law does not allow us to disclaim. For example, federal warranty law keeps implied warranties in place on consumer products, such as apparel and drinkware, that are covered by our limited warranty. Some states also do not allow the exclusion of implied warranties, so these exclusions may not apply to you.

Limitation of liability

To the fullest extent the law allows, Brava's total liability for all claims relating to an order is limited to the amount you paid, or owe, for that order, and Brava is not liable for indirect, incidental, special or consequential damages, such as lost profits, lost business, or the cost of an event, mailing or campaign, even if we were told they were possible.

These limits do not apply where the law does not allow them, such as for fraud, willful misconduct, gross negligence or personal injury caused by our negligence. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limits may not apply to you.

Events outside our control

Brava is not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, fire, epidemics, power, internet or system outages, carrier or port disruptions, supplier shortages or shutdowns, labor disputes, government actions or sudden changes in trade rules. If one of these affects your order, we will tell you, look for alternatives and give you the choices described under "Delays." This section does not excuse payment for products you have received.

Confidentiality and your information

We treat your artwork, files, pricing, recipient lists and order details as confidential. We use them to quote, produce, deliver and support your orders and to keep the business and tax records the law requires. We share them only with the suppliers, decorators, printers, mailing services, carriers and service providers who need them for that work, or as the law requires or our Privacy Policy describes. We do not name you as a client or show your logo or products in our marketing without your written permission.

If you send us names, addresses or other personal information about other people, such as kit recipients, employees for ID badges or a mailing list, you confirm that you have the right to share it with us for that purpose. We use it only to fulfill your order.

Our printing and product services are not designed to receive patient information or other sensitive personal information. Please do not send protected health information, Social Security numbers or financial account numbers unless we have first signed a written agreement that covers that information, such as a business associate agreement.

Governing law and disputes

These terms and every order under them are governed by the laws of the State of Georgia, without regard to its conflict of laws rules. If a problem comes up, please email us first so we can try to resolve it directly. If we cannot, either of us may bring a claim in the state or federal courts serving Bartow County, Georgia, and you and we agree to those courts' jurisdiction. Either of us may also bring a claim in small claims court if it qualifies. If you are buying as a consumer and the law where you live gives you the right to bring a claim there, these terms do not take that right away.

Other legal terms

• These terms, your quote or invoice, your approved proof, any signed agreement between us and anything else we confirm to you in writing about your order, such as an in-hand date, make up the complete agreement for your order.
• We use outside suppliers, decorators, printers, mailing services and carriers to make and deliver your order, and we remain responsible to you under these terms for the work we arrange.
• If any part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a term right away, we can still enforce it later.
• You may not transfer an order or these terms to someone else without our written consent.
• If you are buying as a consumer, you may have rights under the laws of your state that these terms cannot take away, and nothing in these terms limits them.

Changes to these terms

We may update these terms by posting a new version on this page with a new date. The version in effect when you approve your quote applies to that order.

Contact

Questions about a quote, proof or order? Email hello@orderbrava.com and include your quote or invoice number if you have one.

Brava Group LLC, Adairsville, Georgia